A selection of highlights from my work outside the 9-5.

Latest

Speaking

⭐️⭐️Upcoming keynote: empowerED25 CEdMA Conference

AI and Customer Service: Insights from the CSS Executive Forum Panel - Building Scalable Customer Support and Success with GenAI
Episode 038 The Digital Customer Success Podcast - Tearing down PLG and SLG walls in Digital CX with Dee Kapila
Kyle Poyar’s Growth Unhinged - The missing link between Product-Led Growth (PLG) and Sales-Led Growth (SLG)
Gainsight Pulse Conference - Product VS Sales Led Growth? Embrace BOTH with Scaled CX

Austin CSS Executive Forum - Building Scalable Customer Support and Success with GenAI
EmpowerED25 CEdMA Conference - The Future of CX - Building a Scaled CX org
Gainsight Pulse Conference - Product VS Sales Led Growth? Embrace BOTH with Scaled CX
LearnUpon Thought Leadership Series- Building a Customer Education team from scratch
International Symposium on Online Journalism: What’s on Wikipedia and What’s Not? Assessing Completeness of Information.
Masie Learning Conference: Building a Technology Ecosystem for Learning at Visa
SXSW Interactive: Gaming as a Gateway Drug - Getting Girls into Tech
SXSW Interactive: Big ‘Ol Babies: Why Baby Boomers = Public Media FAIL (Recruiting and retention in Public Media)
SXSW Media and Journalism Track: Beyond Broadcast: Transmedia Storytelling for Public Radio
SXSW Interactive: Too Small, Too Open. Correcting Wikimedia’s Local Failure

Community Volunteer Leadership